These are the most common general questions our customer have. If you are looking for product specific details please check the product page FAQs at the bottom of the product page.
- What are your hours?
– We are open from 10:00 AM to 6:00 PM EST. We are open Monday through Friday. Saturday we are open for phone calls but we do not ship. Our phone number is 877-542-2872 - Is this website legit?
– Yes we are a legit business. Check out our youtube channel. Or our reviews on Trustpilot or Google we are rated 4.8 stars. - How long until my order ships?
– Most orders ship the next day after you order. Our custom wiring harness, amplifiers and radio kits have a 1-2 business day processing window. If you order Friday evening your order may not ship until Monday or Tuesday of the next week. We are open M-F 10-6PM. - How long after you ship until I have my order?
– please check this map for exact details but most orders arrive in 3-5 business days. - Who do you use for shipping?
– We ship via USPS Ground and Priority Mail. We also have UPS Ground and UPS Overnight available. The cutoff for UPS Overnight shipping is 3PM EST Monday – Thursday. Overnight shipping from Friday to Saturday is often not possible with UPS the package is delayed until Monday. - Do you provide tracking for my order?
Yes every order is shipped with tracking. You will receive your tracking number via text and email when your order ships. - Do I really have to sign for delivery of my order?
– Yes any order over a $100 before shipping and taxes requires a signature for delivery. This is to ensure you receive your package and to reduce fraud. If you can’t be home for the delivery of your package simply ask the post office to hold the package for you or UPS to deliver to an Access Point. - If an item shows available on backorder what does that mean?
– If an item is available on backorder then it is not currently in stock but will be soon. The time period for a backordered item to ship is usually between 1 to 2 weeks. If your order includes a backordered item our staff will notify you about the delay. - Is this product in stock?
– Yes, if it is currently showing on our website the product is in stock and available to ship. - Can I return my order?
– If the items you are returning were not installed and are in there original packaging they are eligible for return. Any installed item is not eligible for return only exchange or store credit. This means even if you just plugged it in for a few seconds or just sound tested the item it is no longer eligible for return. Once the tamper seal or zip-tie of the item has been removed it is no longer eligible for return. You can see more details on our return policy page. - Can you help with my install?
– Our technicians are trained to help you install any of the products we sell. If you are having issues with installing one of our products please call 877-542-2872. If you are installing a product we do not sell we will try our best to help you but our technicians may not be familiar with your particular product. - Do you only sell items for Acuras?
– Yes we only sell accessories for Acuras and some Hondas.
